Privacy Policy
Last updated: May 2026
1. Introduction
InstaTax.ai ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our platform, you consent to the practices described in this policy.
2. Information We Collect
We collect personal information that you voluntarily provide when registering for an account, submitting enquiries, or using our services. This includes your full name, email address, phone number, city, business details (PAN, GSTIN, company name), and documents required for legal and tax filings. We also automatically collect usage data such as IP address, browser type, device information, pages visited, and cookies for analytics and service improvement.
3. How We Use Your Data
Your data is used to: (a) provide and deliver the services you have requested, including filing with government agencies such as MCA, Income Tax Department, and GST Portal; (b) communicate with you about service updates, project progress, and support; (c) process payments securely through our payment partners; (d) improve and personalize your experience on our platform; (e) comply with applicable legal and regulatory requirements. We do not sell your personal data to any third parties.
4. Data Security
We employ industry-standard security measures to protect your data, including AES-256 encryption for sensitive documents, secure HTTPS connections, and access controls. All data is stored on secure servers located in India. Despite our best efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Sharing
We share your information only when necessary: (a) with government agencies (MCA, IT Department, GST Portal, Trademark Registry) as required for filing and registration services; (b) with payment processors (Razorpay) for secure transaction processing; (c) with our team of qualified CAs, CS professionals, and lawyers engaged to deliver your services; (d) when required by law, court order, or government regulation.
6. Cookies & Tracking
We use essential cookies for authentication and session management, and analytics cookies (such as Google Analytics) to understand how users interact with our platform. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our platform.
7. Your Rights
You have the right to: (a) access and review your personal data; (b) correct inaccurate or incomplete information; (c) request deletion of your personal data (subject to legal retention requirements); (d) request a copy of your data in a portable format; (e) withdraw consent for marketing communications at any time. To exercise any of these rights, contact us at contact@instatax.ai.
8. Data Retention
We retain your personal data for the period required by applicable Indian laws. Tax and financial records are retained for a minimum of 8 years as mandated by the Income Tax Act. Company registration and trademark documents are retained as long as they remain legally relevant. You may request deletion of non-mandatory data at any time.
9. Children's Privacy
Our services are intended for businesses and individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a minor, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with the revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related queries, concerns, or requests, please contact us at: InstaTax.ai DLF Cyber City, Patia, Bhubaneswar, Odisha – 751024 Email: contact@instatax.ai Phone: 9090607089 Working Hours: Mon - Sat, 10 AM - 6 PM